Subject: Tech Support Candidate - sanket mohanty
From: sanket mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:39:28 -0500

| | Tech Support Test

Name | sanket mohanty
E-mail | [email-masked]
Phone Number | (91) 7978427908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sn Enterprises | Project Lead | Current | 36,000.00
Previous Employer 1 | Odisha It Tech | Pocket engineer | April 2019 | 27,000.00
Previous Employer 2 | HCL Infosystem ltd | Customer engineer | February 2014 | 17,800.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will follow the below mentioned steps for troubleshooting the issue .
1. I will check for internet connectivity.
2.If there is no connectivity issue , then I will check the status of cookies in my browser setting.
3. I will check whether am able to access other sites or the issue is specifically pertaining to ndtv.com site.
4.I will search in google about the error I am getting.
5. As final step I will try to get in contact with the customer support of www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the Bluetooth speaker ON.
2. Turn Bluetooth ON in the mobile phone.
3. Go to the Bluetooth setting of mobile phone.
4. Search for available devices and click on the bluetooth speaker name to pair .

What according to you makes you a good candidate for customer service or technical support job? | My Technical skill as well as past experience of dealing with customers .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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