Subject: Tech Support Candidate - MAHAPRASAD BEHERA
From: MAHAPRASAD BEHERA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:32:17 -0500

| | Tech Support Test

Name | MAHAPRASAD BEHERA
E-mail | [email-masked]
Phone Number | (+91) 7978499028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cuttack, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Senior Administrator | NA | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear the cookies and cache or use an alternate browser as a best practice.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- open settings and turn on bluetooth on your mobile device.
-Turn on the bluetooth device.
- Search for new device.
-Pair for the first time.

Note - If you have connected previously it should auto reconnect.

What according to you makes you a good candidate for customer service or technical support job? | Educate users and Technical documentation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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