Subject: Tech Support Candidate - Vijay S
From: Vijay S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:57:22 -0500

| | Tech Support Test

Name | Vijay S
E-mail | [email-masked]
Phone Number | (560023) 7411986026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Surya technologies | Junior system administrator | February 28 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Initially I will try to close and open the application and check the internet connectivity.
* Then I will check if the firewall is blocking the website or not.
* Try to access the website from any other browser.
*  Reboot the PC and check accessing the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Turn on Bluetooth device.
* Turn on Bluetooth on your mobile.
* Scan for available devices.
* Select the appropriate device and connect.

What according to you makes you a good candidate for customer service or technical support job? | As I have a 1 year 10 months experience handling international clients I have learned lot to handle the customers in a friendly manner and to provide the resolution within the requested time and make custom satisfied with my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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