Subject: Tech Support Candidate - Kranthi Kumar
From: Kranthi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:32:32 -0500

| | Tech Support Test

Name | Kranthi Kumar
E-mail | [email-masked]
Phone Number | (91) 8686949183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manikonda
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quantum | L1 | 190 | 19000
Previous Employer 1 | Dpi | L1 | 554 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page and check internet connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Search for bluetooth speaker on mobile , set the device.
What according to you makes you a good candidate for customer service or technical support job? | On time support. Reach the SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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