Subject: Re: RMA in India
From: Daniele Castiglioni <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Vishal Singh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 2 Feb 2021 05:29:17 -0700 (MST)

Hi Heta, 

thanks for the information, noted. 

we will check and inform CS under side conversation. 

Thanks, 
Best regards, 
Daniele 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]>, "Vishal Singh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 2 February, 2021 17:55:36 
Subject: FW: RMA in India 

Hi warranty team, 

Please see below. If the fault description is missing from the remarks for Indian RMAs, you can send it to CS in the side conversation. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

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From: Heta Nyrhinen (HNYR) 
Sent: 2. februar 2021 13:24 
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: RMA in India 

Hi team, 

When sending a RMA request to Customer Service India, please send the fault description in the “Remarks” section of the Contact Customer Service macro. That way the warehouse technician is informed what to look out for when he inspects the products. 

The KB article has been updated accordingly: [ https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure | 
https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure ] 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]