Subject: Tech Support Candidate - Nikhil V
From: Nikhil V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:11:06 -0500

| | Tech Support Test

Name | Nikhil V
E-mail | [email-masked]
Phone Number | (+91) 8086109986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Cisco Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adecco | Desktop support | 2020-Dec 28 | 23000
Previous Employer 1 | JC technosoft | Technical support | 2020-Marc | 20000
Previous Employer 2 | Lulu international | IT support | 2018-May | 47000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Delete your cookies and change your proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a IT background, Technical support experience and hardware and networking troubleshooting skill. This combination makes me an especially valuable.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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