Subject: Tech Support Candidate - Mohd Tariq
From: Mohd Tariq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:01:36 -0500

| | Tech Support Test

Name | Mohd Tariq
E-mail | [email-masked]
Phone Number | (+91) 9528289526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BBNL india | Network Support L2 Engineer | Working | 24404
Previous Employer 1 | Vyam Indo solution (wipro client) | Desktop L1 engineer | 2 june 2018 | 11202
Previous Employer 2 | Neonet communication | Network Enineer | | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check first Our Internet Connection is it working properly or no. if it is not working then go to next step.
2 check that website is working properly at another device means is that website is in down state or not.
3 Restart system some time some browser not workin properly after restarting it works fine.
4 check any browser extension are not installed in your browser like adblock, any vpn, or any website restrictor.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open your speaker  bluetooth
2 open mobile phone bluetooth
3 search speaker bluetooth name in your mobile
4 then find it and pair it.
5 connected successfully

What according to you makes you a good candidate for customer service or technical support job?

1 For technical- candiate should have proper technical knowledge and have humbleness in his way of talking and also have soft speaking voice and technical Accesnt in his voice.

2 For Customer Support - Candidate should have Good accent and have empathy also have good knowlege about that product which product support is providing by the candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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