Subject: Tech Support Candidate - Irshan Ali
From: Irshan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:51:31 -0500

| | Tech Support Test

Name | Irshan Ali
E-mail | [email-masked]
Phone Number | (110085) 8130764135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cinepolis | IT Associate | 30 December | 16700
Previous Employer 1 | C.I. Infotech | Desktop support Engineer | N/A | 8200
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We are taken many steps. The steps are given below :-
(1)- Restart the browser
(2)- Clean the browser cashe
(3)- Check the internet connection
(4)- Check the website to another browser
(5 )- Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are given below:-
Go to Setting option - Enter the Bluetooth option - Enable the Bluetooth option and on your Bluetooth speaker- Showing your Bluetooth speaker to your phone - make the pair with your device

What according to you makes you a good candidate for customer service or technical support job? | I have done 5 years experience in customer support Engineer .If you give me a chance, I will do my best.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |