Subject: Tech Support Candidate - Hemraj Patil
From: Hemraj Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:35:48 -0500

| | Tech Support Test

Name | Hemraj Patil
E-mail | [email-masked]
Phone Number | (+91) 8600020827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat JR | L2 Concierge Executive-Operations | | 43,899
Previous Employer 1 | Monginis Food Pvt.Ltd. | System Engineer | 17 June 2020 | 22,863
Previous Employer 2 | Quess Corporation | Desktop Support Engineer | 23 Aug 2018 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check what error is showing while website is loading then we can perform steps.below are some common trubleshooting steps for website errors.

first we need to check internet is working or not if working then check the internet speed if speed is fine then we can try to change browser some website require java and flash player to load

also we can whitelist website if antivirus or firewall is blocking

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on speaker and mobile bluetooth
2) go to the mobile bluetooth settings and serach
bluetooth devices
3) your speaker name will display in the searching
list you can click on it and paire with mobile
4) once pairing for this both devices are succesfull you can play sound from mobile.

What according to you makes you a good candidate for customer service or technical support job? | your problem understanding skill and follow step by step trubleshooting steps according to issue and the most important thing is your communication skill i.e. how you are polite and humble while interacting with affected user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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