Subject: Tech Support Candidate - Chandrasekhar Sharma
From: Chandrasekhar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:26:33 -0500

| | Tech Support Test

Name | Chandrasekhar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9490772422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trimax it infrastructure and services limited | Network engineer | Present | 26000
Previous Employer 1 | Wipro | System administration | 2017 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check the up link.of ISP if its wrong I'll go for complaint at my end

If ISP link.is up and WiFi running smooth but system not accept network means it's a DNS PROBLEM  ..NEED TO LOOK OUT DSN PROBLEM

ISP AND DNS Is Good and still getting error means need to check the time and date of the system if its wrong need to modify

Everything good from external now need to think about internal

www.ndtv.com or Https://ndtv.com or http://ndtv.com

Security and everything is ok and still getting error means need to rail a complaint to server end to update site setting s

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 switch on Bluetooth with 100 percent charging or check the supplyand enable Bluetooth option in speaker

And enable Bluetooth option in mobile end and search for o Bluetooth device in mobile

Pair the speaker and enjoy the music have a fun

What according to you makes you a good candidate for customer service or technical support job?

It's a very very simple question I have one answer

Fresh mind patience and need to listen what client is saying and resolve the problem with one solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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