Subject: Tech Support Candidate - Jayesh Namdev Chavan Jayesh
From: Jayesh Namdev Chavan Jayesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:13:37 -0500

| | Tech Support Test

Name | Jayesh Namdev Chavan Jayesh
E-mail | [email-masked]
Phone Number | (91) 7208304439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clover Infotech Ltd | Technical Support Engineer | Not serving notice period | 31800
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the above case I'll follow the below steps for the troubleshooting :

(1) Firstly will check whether the computer system is in network, whether LAN wire might be unplugged.

(2) IF LAN is perfectly plugged , then will check technically network issue, that means by clicking on Network Places ( mostly it's on Desktop of our Windows screen ).

(3) There may be a chances of the computer is not connected to intranet.

(4) There might be Browser issue, you can upgrade to latest version for the same or try with different browser.

(5) If all the above is correct and still problem exists then NDTV's site may be down from their end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) If the speakers is new , then firstly we need to charge it fully.

(2) Then switch ON the power button of speakers and there may be a bluetooth button , press that to access nearby device i.e.your cell phone.

(3) Then switch ON Bluetooth from your mobile device to search the Speakers name for connectivity ( name can be by company by default )

(4) Once you found the name , select it.

(5) You will be successfully connected to the Bluetooth Speakers.

What according to you makes you a good candidate for customer service or technical support job? | As am good listener and I like to help others to solve their problems and I feel satisfy once I able to fulfill the requirements of the others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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