Subject: Tech Support Candidate - Prasanna balaji M
From: Prasanna balaji M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:59:58 -0500

| | Tech Support Test

Name | Prasanna balaji M
E-mail | [email-masked]
Phone Number | (91) 8072399022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Salem,Tamilnadu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
cctv,firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thriveni Car Company | IT Executive | still working | 20,500.00
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection is working or not, then I will check whether date and time of the system is up to date, If all is set Okay, I will check other websites whether opening or not, If they are all okay, then I will check whether the website is opening in my mobile or not, if its opening then I will contact my ISP vendor to confirm whether the website is blocked by them selves or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: ON Bluetooth in mobile
Step 2: Change speaker mode to Bluetooth mode
Step 3: pair the speaker with the mobile bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I am looking 20 remote branches from my head office itself with the help of our internal employees by guiding them over the mobile phone
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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