Subject: Tech Support Candidate - Prasanta Manna
From: Prasanta Manna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:46:28 -0500

| | Tech Support Test

Name | Prasanta Manna
E-mail | [email-masked]
Phone Number | (91) 7686012290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | kolkta
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UPL | desktop Support Engineer | Present | 13500
Previous Employer 1 | Softthink Intelligence Solution Pvt ltd. | Project Implementer | 19 Aug 2019 | 10000
Previous Employer 2 | Dreamlink Technologies pvt Ltd. | Technical Team | 18Aug2017 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check Network connection.

Step 2: Hit Refresh. This is often the F5 key in your
browser.

Step 3: Delete Cookies and Clear Browser Cache.

Step 4: Flush DNS Cache and retry to open website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | on Bluetooth then search device and pair to another device then ready to play
What according to you makes you a good candidate for customer service or technical support job? | Technically Sound,Customer focused, Good Manners,Good followup
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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