Subject: Tech Support Candidate - Vishnu S
From: Vishnu S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:46:09 -0500

| | Tech Support Test

Name | Vishnu S
E-mail | [email-masked]
Phone Number | (+91) 9846257387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Phenomtec solutions pvt ltd | Technical Support | 30th Dec 2020 | 22000
Previous Employer 2 | Silverwoods resort india pvt ltd | Admin | 15th April 2019 | 10000

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly read carefully, the error message displayed in the screen. Then do depending on the error message. Check internet access if required.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker. Then turn on the mobile bluetooth and search for bluetooth speaker name in mobile bluetooth settings screen. Then select bluetooth speaker name and select pair option, then we get a voice from bluetooth speaker " paired".
What according to you makes you a good candidate for customer service or technical support job? | When customers are in a queue. I treet first in first out priority. I don't delay any customer problem. If need more time to fix problem then discuss earlier to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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