Subject: Tech Support Candidate - Rasul Shaikh
From: Rasul Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:45:23 -0500

| | Tech Support Test

Name | Rasul Shaikh
E-mail | [email-masked]
Phone Number | (91) 9172292002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc | Application support | | 24000
Previous Employer 1 | Wipro | Application support | |
Previous Employer 2 | Sutherland | Technical support | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check internet connection
2.Try to check with different website
3.check LAN cable or wifi status

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on speaker
2.Change mode to bluetooth
3.Search bluetooth device in mobile
4.After getting bluetooth speaker try to pair mobile with device

What according to you makes you a good candidate for customer service or technical support job?

First listen the issue and understand
Then try to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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