Subject: Tech Support Candidate - NESAKUMAR G
From: NESAKUMAR G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:15:01 -0500

| | Tech Support Test

Name | NESAKUMAR G
E-mail | [email-masked]
Phone Number | (04632) 263897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | TAMILNADU
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SIRIUS GLOBAL LIMITED | SERVICE ENG | STILL WORKING | 20000
Previous Employer 1 | ELECTRONICS CORPORATION OF INDIA LIMITED | CUSTOMER SUPPORT DIVISION | 12/06/2019 | 16770
Previous Employer 2 | TVS | APPRENTICE | 12/05/2014 | 8150

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At very first i will check the connectivity of the internet, if it is fine will check out with the other websites. If the other websites works fine then the web page which i was trying to open is as website error. Once again will reload the page and look for the solution.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The first step is to switch on the Bluetooth in the mobile phone, open the Bluetooth settings and pair with the Bluetooth device found. Now the device will be connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | For a good service support job, the candidate must have a good fluency in which the customer is comfortable with. next the candidate must be well verse with the technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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