Subject: RE: Checking for team deliverables
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 2 Feb 2021 10:11:02 +0000

Hi Ashish,

I suggest to create an Excel file, with different tabs for each topic,
In each page you put the date, and status.
If you agree, please create the template, I will review and give feedback.

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: Tuesday, February 2, 2021 10:07 AM
To: Ashish Dabral <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Checking for team deliverables

Hello Ashish,

Thank you for the meeting. Here are my notes. Please let us know, if you have any questions.

FAQs

3 FAQs are to be delivered monthly by these agents. Check the delivery on 1st of the next month in the Knowledge Base:

Ali
Christopher
Innocent
Josephine
Matthew
Morris
Temistocles
Vamsy

Quality meeting minutes

Check file located at General -> Files -> Meeting notes -> Quality meeting minutes. The meeting minutes should be updated as per below and have a clearly understandable status:
SDW - end of day Monday
Enterprise Sustain - end of day Monday
Field Sales Engineers - end of day Tuesday
Software Call control - end of day Wednesday

Critical cases

Check file located at General -> Files -> Critical tickets overview
Check if the list has been updated with a clear status end of day Thursday each week.

Thank you!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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