Subject: Tech Support Candidate - Jaison Micheal Aro
From: Jaison Micheal Aro <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:07:32 -0500

| | Tech Support Test

Name | Jaison Micheal Aro
E-mail | [email-masked]
Phone Number | (91) 8667026109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tirunelveli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA Consultancy Services | Senior Process Associate | NA | 25000
Previous Employer 1 | A.S.Shipping Agencies pvt ltd | IT Support Engineer | 11/feb/2020 | 16500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | you have check your internet connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth bluetooth speaker and Pairing mode,
Turn on Bluetooth in mobile phone and click to pair.

What according to you makes you a good candidate for customer service or technical support job? | Must have good communication and interpersonal skill with technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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