Subject: Tech Support Candidate - Sharathraj M
From: Sharathraj M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:51:02 -0500

| | Tech Support Test

Name | Sharathraj M
E-mail | [email-masked]
Phone Number | (91) 8015541706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision | System Engineer | 19-06-2020 | 12000
Previous Employer 1 | V3TechServ | Desktop Support Engineer | 01-10-2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check that website it comes under the company policy. Checking the Firewall whether its blocked or not. If they get the access then we will able to give the access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the Speaker.
2. Click the Bluetooth icon on the phone. Turn on the Bluetooth option.
3. Searching for Speaker device on the phone then tap to connect the speaker with the phone.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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