Subject: Tech Support Candidate - Ashish Rajput
From: Ashish Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:29:38 -0500

| | Tech Support Test

Name | Ashish Rajput
E-mail | [email-masked]
Phone Number | (91) 9146282374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Procurement & ISP maintenance , Billing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech Ltd. | Sr.Executive | 1 April 2021 | 17,000
Previous Employer 1 | IDC technologies | DSL2 | 30 June 2019 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Using another browser.
2.clear browser history and cache.
3.check the network setting
4.Check the network LAN cable or Wi-Fi Status.
5. Search error code in browser for other  solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth devices (Speaker & Mobile phone both)
2.Trying to find device on mobile automatically.
3.if we are able to find the exact device then just click on device name and pair the device with mobile.
4. If device unable to detect then add the device manually and pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen carefully customer issues.
2. Give the answer properly to customer.
3.try to solve customer issue asap.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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