Subject: Tech Support Candidate - Suresh Garud
From: Suresh Garud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:01:50 -0500

| | Tech Support Test

Name | Suresh Garud
E-mail | [email-masked]
Phone Number | (+91) 8552828052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pimple Gaurav pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innova solution Pvt Ltd | Senior technical support Engineer | Na | 34500
Previous Employer 1 | Entercoms solution Pvt Ltd | Senior technical support Engineer | 26 Dec 2019 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If user facing issue with the website.
I will check if user is connected to internet first and if user is working from check if user is on vpn or not.
If yes, then I will check the browser settings and lan connection is for all or private.
And finally ask user to reopen the browser it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect to the bluetooth are
1. Start the bluetooth.
2. Pair the bluetooth and the Mobile device.
3. Once paired click on the device name it will automatically connect

What according to you makes you a good candidate for customer service or technical support job? | Communicate user politely and try to understand their issue. Best listener would be the best candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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