Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:51:44 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (+91) 8178700424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar but ready to relocate in Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Incident Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Network support Engineer | 1dec 2020 | 22000
Previous Employer 1 | Ienagizar | Customer support executive | 14March 2016 | 11000
Previous Employer 2 | L&T info Tech | Cloud infrastructure services | Working | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on speaker with  bluetooth and open bluetooth device in mobile the search new device in mobile when device pair then mobile connect yo bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | First listen customer query and try to resolve its query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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