Subject: Tech Support Candidate - Rashmi ranjan Sahu
From: Rashmi ranjan Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:43:00 -0500

| | Tech Support Test

Name | Rashmi ranjan Sahu
E-mail | [email-masked]
Phone Number | (91) 8249356026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | System administrator | | 20,000
Previous Employer 1 | Tata tele service | It excutive | | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will talk with user regarding his /her issue and assure him/her not worry about it .
2. Will take remote session and will check what the exact error user getting .
3. As per that 1st will do the basic trouble shoot like check proxy server and reset browser,
Try over on different browsers.

If that also not work then will check with antivirus team is there any blockage from there or not .

Will change the network and try with other network may be any restriction on open network.

After all thease user able to access that ndtv.com .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth from mobile settings
2. Turn on bluetooth of that spaker.
3. Search on mobile bluetooth andnd pair with the speaker as per bluetooth device name .
4. After pairing bluetooth will work

What according to you makes you a good candidate for customer service or technical support job?

For me it will help to improve the communication level as well as technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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