Subject: Tech Support Candidate - Xylex Lalruatkima
From: Xylex Lalruatkima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:23:25 -0500

| | Tech Support Test

Name | Xylex Lalruatkima
E-mail | [email-masked]
Phone Number | (+91) 9319930739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Sr.Service Desk | 2 oct 2020 | 32000
Previous Employer 1 | EXL | Sr.Associate | 9 Nov | 30000
Previous Employer 2 | American Express | Sr.Credit Analyst | 31 Jan 7017 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first perform power cycle of the system and the router. I will then check if there is any pending bill for my internet. I will also make sure that all the cables like ethernet, power are plugged in properly. I will check of my internet says connected with internet access. Sometimes we do get connected, however there is no internet connection. I will also check with my ISP if there is any downtime. Lastly I will try to get in touch with the website, if there is any issue or downtime with the current website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switched on the Bluetooth in order to make the Bluetooth discoverable for the speaker. I will also make sure that the speaker's Bluetooth is turned on. I will pair the speaker Bluetooth with the phone and once it is connected, I will play some songs and enjoy the music.
What according to you makes you a good candidate for customer service or technical support job? | Listening skills plays a vital role in customer service, we tend to miss out important point which has already been told us by the customer. And we asked the same question which we have missed out. It makes customer irate and it increase the time we take to resolve the issue. It is very important to listen and not interrupt. We can cater the unsaid need of the customer, once they express their feelings. Rest comes along with it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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