Subject: [Zendesk Support] Re: Unable to translate page heading in Russian
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 02 Feb 2021 08:10:18 +0000

We’re all set. Your ticket (#6305005) has been resolved. Hopefully, you’re happy with the outcome. If not, simply reply to this email or click the link below to let us know. Remember - we’re here to help.

https://support.zendesk.com/hc/requests/6305005

Thanks,
Your friends at Zendesk

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Esther, Feb 2, 2021, 0:10 PST

Hi Ashish,

We noticed this ticket was submitted through an email. In order to best address this request, we’ll need you to work with Zendesk Customer Advocacy through an authenticated channel so that we can prioritize your ticket appropriately, use structured data to get your ticket to the right place, and respond as quickly as possible.

Contact us via chat where we will do our best to respond to you in minutes; or,

Submit a ticket through our web form and we’ll respond to you as quickly as we can.

We’ll be closing this ticket, and we look forward to hearing from you over Chat or a Web Form. If you’d prefer to work over email for this ticket, please reply and we’ll be happy to serve you.

Going forward, we ask that you use live chat or a ticket form to submit tickets.

Thank you,

Esther | Customer Advocate

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Ashish Dabral, Feb 2, 2021, 0:07 PST

Hello Team,

We have a zendesk (EPOS) account with you and when modifying the knowledge base page in Russian we are not able to translate the main header on the page. We have checked the settings under Guide Admin and unable to see any option where we can change it. PFB the link and some images for the issue.

https://eposaudio-gaming.zendesk.com/hc/ru-ee

 ![](https://support.zendesk.com/attachments/token/CiQ46hvFsDCPvC5yHnNIcPpNo/?name=3503842.0800000895)

Regards,
Ashish Dabral

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