Subject: Tech Support Candidate - Nayan mani das Nayan
From: Nayan mani das Nayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 02:39:09 -0500

| | Tech Support Test

Name | Nayan mani das Nayan
E-mail | [email-masked]
Phone Number | (91) 6260979924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e services | L2 | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  I will check the network connectivity and if it's working then we will check wheatear that website is  not working or others also not working then I will check if others are working then I will clear the cache and reload
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will enable bluetooth on both the devices and then search for pairing and will select the device on available section and will pair
What according to you makes you a good candidate for customer service or technical support job? | As I have been working in customer support from past 1year and I have knowledge to handle customer under various circumstances
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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