Subject: Trainer Candidate - Anubha Singh
From: Anubha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 01:52:15 -0500

| | Tech Support Test

Name | Anubha Singh
E-mail | [email-masked]
Phone Number | (0120) 9463169279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension west

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Maxlife insurance | Manager learning and development | 31st aug2020 | 35k
Previous Employer 2 | Ielts institute | Spoken English trainer | March2019 | 21k parttimer

If Selected, how much time do you need to join? | 15days
Please briefly describe your work experience specifically in training? | Looking after the overall development of the stakeholders...enhancing learning skills ...bridging the gap between the stakeholders, etc
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Sharpening the product skills of the newly hired employees
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is actually normal which doesn't leave a long time impact on the customers while great customer service is actually the excellent service provided to the customers so that he/she visits again and again also suggest others to avail the customer service provided. Assiting the customer in the best,patience and polite way is key to great customer service

What according to you makes you a good candidate for this position?

Have lot of patience to train again and again if required
Skilled in the matter of learning and development
Polite
Active
Smart

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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