Subject: Tech Support Candidate - Yogita Yadav
From: Yogita Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 23:56:22 -0500

| | Tech Support Test

Name | Yogita Yadav
E-mail | [email-masked]
Phone Number | (78274) 92055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt Ltd | Network L1 Engineer | NA | 30000
Previous Employer 1 | Nachi Technology Pvt. Ltd | Desktop Supports | 30-11-2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the Site is not accessible then we can perform the below steps.
1. Uncheck IP V6 setting from Network adaptor
2. Run Ipconfig /flushdns
3. Reopen browser and try
After that issue will be resolved.
Still, the user is facing the same then we can check the status of VLAN, Maybe the site is blocked in this VLAN so that we have to check with the DS team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are steps to connect a Bluetooth speaker to your mobile phone.
1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Approachable Personality
2. Understanding of the role
3. Passion for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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