Subject: Tech Support Candidate - Surya Chandra
From: Surya Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 23:36:02 -0500

| | Tech Support Test

Name | Surya Chandra
E-mail | [email-masked]
Phone Number | (+91) 7075973740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision Infomatic | Desktop Support Engineer | 30 September 2020 | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check the network connectivity is it good or not, like by pinging the IP, any IP address conflict if it's in DHCP, network switch is in live state or not, any proxy errors, by trying in another browsers, lan cable problems,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in both the devices.
Go to bluetooth settings in mobile and refresh the status, a new device will be shown in the column and tap on that to connect to the new device.
If already connected to any other device, please disconnect and connect to the new device

What according to you makes you a good candidate for customer service or technical support job? | I'll try to resolve the problem ASAP then and there, If the problem seems to be a tough call to me I would take some guidelines from the senior engineers and try to solve the problem and try to restrict not to come further anymore
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |