Subject: Tech Support Candidate - Shivani Sonkar
From: Shivani Sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 14:04:12 -0500

| | Tech Support Test

Name | Shivani Sonkar
E-mail | [email-masked]
Phone Number | (91) 8377070305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar - east delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | VMAK research and Services | Sr. Customer Service Executive | April 2019 | 45k
Previous Employer 2 | Ascent BPO | Customer Service Executive | June 2016 | 30k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. try to refresh my web browser.
2.  try to close the current browser and re-open the preferred website.
3. check all the modem/hand cables are connected to my modem as well as to my system.
4. Either switch of the the modem or restart the system as well as modem.
5. Delete cookies or temporary files found by clicking  right on internet explorer icon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1. Turn bluetooth ON of speaker and mobile phone.
Step2. Pair both the bluetooth accessory
Step3. Tap on connect option

What according to you makes you a good candidate for customer service or technical support job? | I can learn things easily, I am a hard worker. If I committed with some work I will never give up middle of that one.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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