Subject: Tech Support Candidate - Vivek MISHRA
From: Vivek MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 12:54:24 -0500

| | Tech Support Test

Name | Vivek MISHRA
E-mail | [email-masked]
Phone Number | (98108) 36544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | IT administrator | 10 February 2021 | 13000
Previous Employer 1 | JMK college of Technolohy | IT administrator | 31 march 2019 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would Troubleshoot the issue by following the below steps:-
1.Firstly i will see if the user's system is connected to network or not.
2. IF first steps is correct then I wold chevk pac and proxy of user machine to be correctly done.
3.Also i will make user to try to access these url with another system to check whether it is an issue of single machine or for  multiple one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Bluetooth is turned on.

2.In the list of paired devices, tap a paired but unconnected device.
3.When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job? | As a techanical support i am good listioner by which i wolud listen the issue carefully what clint is facing the exact issue and then i try my level best to resolve their issue within the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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