Subject: Tech Support Candidate - KUNAL BISHT
From: KUNAL BISHT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 11:53:44 -0500

| | Tech Support Test

Name | KUNAL BISHT
E-mail | [email-masked]
Phone Number | (91) 9716170934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DILSHAD GARDEN, DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
APPLICATION SOFTWARES

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TVU NETWORKS INDIA PVT LTD | SENIOR SUPPORT EXECUTIVE | - | 25000+ EXTRA AS PER THE SUPPORTED DEVICES
Previous Employer 1 | 3E CONSULTING PVT LTD | ASSOCIATE FUNCTIONAL CONSULTANT | 31ST JULY, 2020 | 18000 + DA & TA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Make Sure the Internet Connection Works
2) Check if the website is down or not
3) Check the Firewall
4) Try opening the website using the VPN

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open phone settings
2) Search for Bluetooth
3) Turn on Bluetooth
4) A list will come showing available Bluetooth devices
5) Choose a Bluetooth name with the speaker from the list with the assigned name
6) It will be connected

What according to you makes you a good candidate for customer service or technical support job?

1) Good Listener
2) Managing Customer Expectations
3) Phone Etiquette

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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