Subject: Tech Support Candidate - Pawan Ray
From: Pawan Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 11:09:20 -0500

| | Tech Support Test

Name | Pawan Ray
E-mail | [email-masked]
Phone Number | (91) 8750504123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PAE | IT Support | Oct 2020 | 100000
Previous Employer 1 | DynCorp | Network Eng. | Jun 2014 | 90000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll start with network connection to make sure I've active internet connection.
2. Check and see if there is any proxy setting in browser.
3. I'll check IP Address settings to make sure I've correct IP as per network design.
4. I can try to ping google.com or service provider  to see if there is any respond from remote end.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth>Scan for device>Verify and connect.
What according to you makes you a good candidate for customer service or technical support job? | I've very good communication skill along with good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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