Subject: Tech Support Candidate - Hari Hari
From: Hari Hari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 10:22:24 -0500

| | Tech Support Test

Name | Hari Hari
E-mail | [email-masked]
Phone Number | (201301) 9990946249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Tech support engineer | 2 sept 2020 | 20 k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all you need to check the internet  connection and speed properly.then after that refresh the page. And also deleted the browsing history.and cookies option in browser, then check and proceed
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all on the BT option and search the device then after that pair in mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Listen the custmer carefully and according to his problem provide the solution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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