Subject: Tech Support Candidate - Pratyaksh Sharma
From: Pratyaksh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 09:49:54 -0500

| | Tech Support Test

Name | Pratyaksh Sharma
E-mail | [email-masked]
Phone Number | (0) 9411666841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 3, new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Computer links | I.T Support Engineer | 28 feb 21 | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first whether the internet is working or not in my pc by pinging global dns like 8.8.8.8
If not pinging than first i will check my local gateway. If all okay.
Then I’ll go for nslookup check. If there’s any hardware firewall installed then my steps will be as per the policies installed. This even happens sometimes because of system improper date and time settings. I’ll check for that too.
Even in my career I’ve faced this problem in particular web browsers. I’ll than in that case opt to open the site in some other browser.
Even i forgot to mention it in the very start, if both gateway and global dns are pinging, I’ll ping the url that I’m willing to work upon.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth speakers and open my Bluetooth menu in phone to turn on the Bluetooth. Then I’ll click on scan devices and in the scanning list I’ll get my Bluetooth speakers name if all goes okay. Then tap on my device and wait till the pairing process finishes up. After sometime my Bluetooth speakers will automatically play a sound message that Bluetooth device connected.

What according to you makes you a good candidate for customer service or technical support job?

My experience make me a good candidate for this job. I’ve been working in the same field for 4 years. During these years I’ve rectified many things that helped me out in becoming what I’m today. Even I’ve failed many times but those failures were those chapters without which i don’t think i wouldn’t have been able to answer anyone about what i do.
At last i just wanna say that i do deserve a better chance to work with a company like of yours.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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