Subject: Tech Support Candidate - NAWNIT KUMAR Nawnit
From: NAWNIT KUMAR Nawnit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 09:31:18 -0500

| | Tech Support Test

Name | NAWNIT KUMAR Nawnit
E-mail | [email-masked]
Phone Number | (+91) 8860568606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tikona Infinet Pvt Ltd | Senior Executive | 4th September 2019 | 21992
Previous Employer 2 | C-DOT | Telecome Engineer | 31st March 2020 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Will check internet connectivity on my computer.
2)If connectivity looks fine then will check other site if the other site open then it seems to be issue with that particular site.
3) In this case will check to trace route www.ndtv.com and follow the path where ping drops also will observe TTL .
4) If TTL is high then check with internet providers technical team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Will turn on bluetooth on mobile.

2)Then will scan the Bluetooth speaker and connect them.

What according to you makes you a good candidate for customer service or technical support job? | A good problem listener will be the best customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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