Subject: Tech Support Candidate - Kritee Dubey
From: Kritee Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:53:11 -0500

| | Tech Support Test

Name | Kritee Dubey
E-mail | [email-masked]
Phone Number | (96509) 37259
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 75
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mastertrust | Assistant Manager | | 23000
Previous Employer 1 | Religare Broking Limited | Senior Executive | | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Situation: You are trying to open a website( www.ndtv.com) on your browser and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker.
Search the device & pair the same after you get the name.
Later it will be connected & can use it.

What according to you makes you a good candidate for customer service or technical support job?

Listen to clients issue first n help them.
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |