Subject: Tech Support Candidate - Praveen Yadav
From: Praveen Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:52:11 -0500

| | Tech Support Test

Name | Praveen Yadav
E-mail | [email-masked]
Phone Number | (+91) 7337457610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore (ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brightina Technologies Private Limited | Network Engineer | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.type correct website name nd check the site is https r http
2.check internet connections
3.check firewall (website is allowed r restricted)
Etv

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth both devices and select divices name and connect

What according to you makes you a good candidate for customer service or technical support job?

1.Listening
2.behaviour
3.communications
4.quick catchers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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