Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:50:29 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8219001767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys pvt ltd | Sr. Analyst | | 32000
Previous Employer 1 | Aig pvt ltd | Business analyst | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I apologize for the inconvenience that customerbjs facinv with ghe connection and then share the following  steps to perform
Before sharing steps I will make sure whether the customer is able to access the other site
The steps are
Go to control panel
Open network and sharing center.
Click on the connected network
Go to network properties.
Select the Internet protocol version and click properties
And then use the connection DNS server address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to click on the bluetooth icon in our phone.
Then after we will search for the particular device that we want to connect.
We will click on the bluetooth device name that we want to connect and then it gets paired with that and we will have access of our phone calls and media on bluetooth

What according to you makes you a good candidate for customer service or technical support job? | As a technical support one should have to ready with the resolution and at yhe same time we do have to apologies or show sympathy to customer and if needed we offer some sort of credit for the inconvenience. I am following these steps to make customer happy for the services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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