Subject: Tech Support Candidate - Sumit Ranjan
From: Sumit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:33:54 -0500

| | Tech Support Test

Name | Sumit Ranjan
E-mail | [email-masked]
Phone Number | (91) 6203130240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna(Bihar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSK | IT Incharge | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I checked the connectivity of the internet whether a system is connected to the internet.
secondly: verify the time and date of the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st: turn on the Bluetooth in both the device and then selected the speaker from the list of the device showing in mobile bluethoot
What according to you makes you a good candidate for customer service or technical support job? | I have more than 3 years of experience in maintaining and repairing networking, computer system, CCTV system.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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