Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 07:26:26 -0500

| | Tech Support Test

Name | Shoaib Alam
E-mail | [email-masked]
Phone Number | (110053) 9625832190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc first bank | Customer service executive | 30/11/20 | 24k
Previous Employer 1 | Ohmax wonderland | Artist | 30/04/2020 | 23.05k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

• I refresh the page 2 to 3 times
• I ll check the  internet working or not
• I disconnect my internet connection or will connect again
• I ll do restart my computer device

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put the Bluetooth speakers on pairing mood then  go to to phone setting and get switched on the phone Bluetooth and the select the Bluetooth speakers and pair with it

What according to you makes you a good candidate for customer service or technical support job?

Good listening
Empathy
Sympathy
Good knowledge
Politeness
Apologize

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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