Subject: Tech Support Candidate - Neha Tiwari
From: Neha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 06:41:16 -0500

| | Tech Support Test

Name | Neha Tiwari
E-mail | [email-masked]
Phone Number | (0120) 7678572706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Techzone-4, noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer support executive | | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the type of error it is showing
and accordingly I will troubleshoot the issue. If can be a network connection issue or proxy settings issue etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- turn on bluetooth device.
Step2-Search for available devices.
Step3- Pair your device with your device password.

What according to you makes you a good candidate for customer service or technical support job? | I have good analytical skill which helps me to analyze what exactly customer requires.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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