Subject: Tech Support Candidate - Shahbaz Gani Shahbaz
From: Shahbaz Gani Shahbaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 05:49:44 -0500

| | Tech Support Test

Name | Shahbaz Gani Shahbaz
E-mail | [email-masked]
Phone Number | (+91) 8859945666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
DNS, DHCP, Remote Assistant etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sevenec Realtors | Sales Manager | Oct-2020 | 20,500
Previous Employer 2 | LifeCare Health | Sales Executive | Oct-2019 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If there is an error opening the website. So first we will check the network setup. After that we will go to the settings of Google and check the proxy. After that we will download VPN from Google and open it and start VPN. After that, the error I was having in opening the website will not come and all the websites will run very smoothly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth device in pairing mode.
5. Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
6. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Customer Service and Technical Support both have their roles in organizations. However, there are significant differences between the two. Customer Service focuses on the experience of the customer. Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way. Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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