Subject: Tech Support Candidate - Jyoti yadav
From: Jyoti yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:52:18 -0500

| | Tech Support Test

Name | Jyoti yadav
E-mail | [email-masked]
Phone Number | (91) 9958472410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | progressive info tech pvt ltd | Application Support | currently working | 25k
Previous Employer 1 | Wipro Technology | Tech support engineer | 20 Feb 2019 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity.
check the proxy setting.
clear the cache and cookies.
restart the browser.
restart the system.
uninstall the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | go to the Mobile setting->click on bluetooth button on your mobile and on your speaker-> after start the bluetooth in you mobile find the speaker name in your mobile and the then click on that. it will ask to connect.
What according to you makes you a good candidate for customer service or technical support job? | In my opinion as a tech support engineer we have to resolved the customer issue with in the SLA and we have to assure our customer that you will not face same issue and again and we have to find the root cause of the same issue which is coming again and again and fixed the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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