Subject: Tech Support Candidate - Sidharth Shankar Singh
From: Sidharth Shankar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:51:38 -0500

| | Tech Support Test

Name | Sidharth Shankar Singh
E-mail | [email-masked]
Phone Number | (+91) 8657505016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vertiv energy | Senior Desktop support engineer | 30.11.2019 | 14.7k
Previous Employer 1 | Future focus | Desktop support engineer L1 | 11.11.2018 | 11 k
Previous Employer 2 | System Network | Desktop support engineer | 10.8.2016 | 10 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and open another website like google.com or yahoo.com.

I will launch a another browser like internet explorer and try to open the site.

Then I will internet connection LAN or WiFi both. If connection is ok then I will reset the browser and restart the System and check it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the setting app, tap to the Bluetooth option,
Turn on Bluetooth, A list of available devices will appear. On your mobile select your speaker and connect it.

What according to you makes you a good candidate for customer service or technical support job? | According to your job description, you need someone with exceptional customer service skills who is not afraid to handle conflict. I always put the customer first and make sure that they know they are important. I listen to their problems and offer the best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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