Subject: Tech Support Candidate - Tarun Thakre
From: Tarun Thakre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:24:18 -0500

| | Tech Support Test

Name | Tarun Thakre
E-mail | [email-masked]
Phone Number | (91) 9827456993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior MP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evalueserve | System engineer | Not in notice | 26500
Previous Employer 1 | Microland | System engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check for internet connectivity if its working or not if its working fine then check for proxy settings if its there or not after then will check if that site is whitelist on office network,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn on Bluetooth on both devices
Then i will search for Bluetooth Speaker device name.
Then will click on device name.
Connected

What according to you makes you a good candidate for customer service or technical support job? | I have 3 year of experience as system engineer and i do all kind of basic troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |