Subject: Tech Support Candidate - Gaurav rana
From: Gaurav rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 04:05:25 -0500

| | Tech Support Test

Name | Gaurav rana
E-mail | [email-masked]
Phone Number | (+91) 9555721094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bharatbpo service ltd | IT ENGINEER | | 20854
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first we check internet connectivity is properly or not for that case we search any thing to check internet.
2.If searching does not work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3. If connectivity is properly with internet that case we will try to ping website if we are not able to ping that website its mean that website is down,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 first we switch on Bluetooth of mobile then go to Bluetooth setting for pair  the speaker.
2. Then select the your speaker device.
3.  If your speaker is not listed then press the button on your speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job? | Talk to customer politely and listing the customer all concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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