Subject: Tech Support Candidate - Sarvesh Gomat
From: Sarvesh Gomat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 03:42:20 -0500

| | Tech Support Test

Name | Sarvesh Gomat
E-mail | [email-masked]
Phone Number | (+91) 9717440213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 27
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitechi Systems | Technical Support Engineer | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* if www.ndtv.com not opening in the browser.
Then check if the website is down for everyone or just me.
Make suru internet connection is working.
Check the system proxy settings.
Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the mobile phone bluetooth.
Turn on the speaker on bluetooth mode.
Search the speaker bluetooth name in mobile bluetooth.
Then connect the speaker bluetooth via mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | A candidate who have skills and experience in troubleshooting and experience to handle the critical situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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