Subject: Tech Support Candidate - Anand Kakatiya
From: Anand Kakatiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 03:01:16 -0500

| | Tech Support Test

Name | Anand Kakatiya
E-mail | [email-masked]
Phone Number | (+91) 7869902554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alturas technology Pvt. Ltd | Csr | 5 jan | 12500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Left click on troubleshoot tab after loading on screen pop up show what error is in computer for troubleshoot click on troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in mobile
Pair a device
Select a prifered device

What according to you makes you a good candidate for customer service or technical support job? | Technical strong knowledge for costomer support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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