Subject: Tech Support Candidate - Zulfequar Mehdi
From: Zulfequar Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 01:55:48 -0500

| | Tech Support Test

Name | Zulfequar Mehdi
E-mail | [email-masked]
Phone Number | (+91) 8309059116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indrapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | B.L. Kashyap & Sons Ltd | Billing Engineer | still Working | 19996
Previous Employer 1 | Alborz India Pvt Ltd | BDM | Feb- 2018 | 15000
Previous Employer 2 | Avisjhkar Consulting Services | BDE & Process Trainner | March - 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello,

1) check your internet Connection
2)check other websites are loading properly on your system or not ( like www.google.com )
3)if you still face any problem clear all cache & Cookie
4) restart your Browser
5) Type google.com
6) Now Search www.ndtv.com
7)hope now it will load properly and you can enjoy it now

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open your Device Setting Option
2.Tap on Bluetooth Option
3.Turn on Bluetooth
4.A list of available dive will appear
6.If your dive is not in the list, Turn on the button on your speaker which will make it discoverable
7.On your mobile select your speaker and that it, You are connected now

What according to you makes you a good candidate for customer service or technical support job? | According to me, my Communication & Technical Skill are good, I can Understand problem easy & Solve them Quickly, I am Self Motivated and Confident.I am a good team Player and will always try to improve company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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